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Privacy Policy

This privacy policy sets out how Resolve UK uses and protects any
information that you give Resolve UK when you use this website.

Resolve UK is committed to ensuring that your privacy is protected. Should
we ask you to provide certain information by which you can be identified
when using this website, then you can be assured that it will only be used
in accordance with this privacy statement.

Resolve UK may change this policy from time to time by updating this page.
You should check this page from time to time to ensure that you are happy
with any changes. This policy is effective from 09.06.2010.

What we collect

We may collect the following information:

Name and job title
Contact information including your telephone number, address and email
address
Your financial circumstances, including debts, earnings, assets etc.

What we do with the information we gather

We require this information to understand your needs and provide you with a
solution to your current financial problems. This may entail providing the
information to third parties, but these will not include your employer, be
that a civilian, military or any other agency.


Security

We are committed to ensuring that your information is secure. In order to
prevent unauthorised access or disclosure we have put in place suitable
physical, electronic and managerial procedures to safeguard and secure the
information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your
computer's hard drive. Once you agree, the file is added and the cookie
helps analyse web traffic or lets you know when you visit a particular site.
Cookies allow web applications to respond to you as an individual. The web
application can tailor its operations to your needs, likes and dislikes by
gathering and remembering information about your preferences.

We may use traffic log cookies to identify which pages are being used. This
helps us analyse data about webpage traffic and improve our website in order
to tailor it to customer needs. We only use this information for statistical
analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us
to monitor which pages you find useful and which you do not. A cookie in no
way gives us access to your computer or any information about you, other
than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically
accept cookies, but you can usually modify your browser setting to decline
cookies if you prefer. This may prevent you from taking full advantage of
the website.

Links to other websites

Our website may contain links to other websites of interest. However, once
you have used these links to leave our site, you should note that we do not
have any control over that other website. Therefore, we cannot be
responsible for the protection and privacy of any information which you
provide whilst visiting such sites and such sites are not governed by this
privacy statement. You should exercise caution and look at the privacy
statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third
parties unless we have your permission or are required by law to do so. We
may use your personal information to send you information about third
parties which we think you may find useful.

You may request details of personal information which we hold about you
under the Data Protection Act 1998. A small fee will be payable. If you
would like a copy of the information held on you please call Resolve UK,
TELEPHONE: +44 (0)1732 451133 (Worldwide) or FREEPHONE: 0800 6525113 (UK
Only) 7 days a week 8am-8pm.

If you believe that any information we are holding on you is incorrect or
incomplete, please contact us as soon as possible, at the above address. We
will promptly correct any information found to be incorrect.

 
  • Mark S from Canterbury writes


    "Wally, your advice has been invaluable. I hadn't realised how much extra money everything was costing me due to the bank overdraft and my outstanding credit card bills. Now that I've cleared both, it's very much easier to stay within my budget. A simple bit of free information you provided to me has changed my life."

  • Mrs J from Sheffield writes:


    Hi Wally, Just wanted to say many, many thanks for helping me get my IVA. This really is a fresh start for me now in every way. I feel very, very lucky and grateful that I picked up the phone all those months ago and spoke to you that day. You were always very positive which helped me a lot and you never judged me. You really do help change people’s lives for the better.”

  • Mr & Mrs A from Tewkesbury wrote:


    "We would like to thank you both very much for the handling of our financial situation and for making our lives so much easier. We were extremely impressed with your professionalism and knowledge of the system, and the way in which you both gave us advice and guidance throughout the negotiations – always there to answer our questions and put our minds at ease.

    We are thankful that a satisfactory agreement was reached and that we can look forward to the future with new enthusiasm. This could not have been done so swiftly and hassle-free without you both. Thank you.”

  • Mr H from Solihull writes

    "What would I do without you? Well done and thanks again."

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We have just joined Twitter

We have just joined Twitter. Follow us on Twitter and should there arise any debt related news which may be of use to you, you'll be amongst the first to know.

http://twitter.com/UK_debt_advice

Join twitter too please and perhaps add a thanks note.

 

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Did You Know

  • According to a recent statement from the Citizens Advice Bureau, it could take 77 years on average for people asking for help with debt to get back into the black.


    Britain's personal debt is increasing by £1 million every four minutes.