Dear Sir/Madam

REF: (*enter account details / Ref. No.)

Thank you for your recent letter, and your acceptance of my proposal for repayment on the above account. However, I would be grateful if you could reconsider your decision that interest and other charges be suspended on my account, to assist me in resolving my financial difficulties, and ensuring my indebtedness does not increase.

I look forward to hearing from you shortly, and thank you for your continuing support.

Yours faithfully

Your name*